ctk11 Privacy Policy for Bangladesh Users

1. Information We Collect

1.1 Account Registration Information

When you create a ctk11 account, we collect the following personal information: full legal name, date of birth, mobile phone number, email address, chosen username and password, and country of residence. This information is mandatory for account creation and is used to verify your identity, ensure you meet the minimum age requirement of 21 years, and comply with anti-money laundering regulations.

1.2 Identity Verification Documents

To process withdrawals and comply with know-your-customer (KYC) requirements, we may request copies of government-issued identification documents including Bangladesh National ID Card, Passport, or Driving License. These documents contain your photograph, full legal name, date of birth, and identification number. We also collect proof of address documents such as utility bills or bank statements if additional verification is required.

1.3 Financial and Transaction Data

We collect information about your financial transactions on ctk11, including deposit amounts, withdrawal requests, payment method details (bKash, Nagad, Rocket, Upay, or bank account information), transaction timestamps, and transaction history. We do not store complete credit card numbers or full bank account credentials — payment processing is handled by secure third-party payment providers who maintain their own data protection standards.

1.4 Gaming Activity and Betting History

We automatically collect data about your gaming activity on ctk11, including bets placed (sport, market, odds, stake amount), casino games played (game name, provider, session duration, bet sizes), winnings and losses, bonus claims and wagering progress, and timestamps for all gaming activity. This data is used to settle bets, calculate account balances, detect irregular play patterns, and improve our services.

1.5 Device and Technical Information

When you access ctk11, we automatically collect technical information about your device and connection, including IP address, device type (mobile, tablet, desktop), operating system and browser type, screen resolution, internet service provider, referring website or app, pages visited on ctk11 and time spent on each page, and clickstream data showing your navigation patterns. This information helps us optimize platform performance, troubleshoot technical issues, and detect fraudulent activity.

1.6 Communications and Support Interactions

When you contact ctk11 customer support via live chat, email, or other channels, we collect the content of your messages, attachments or screenshots you provide, support ticket identification numbers, and response times. These records help us resolve your inquiries effectively and improve our support service quality.

2. How We Use Your Information

2.1 Account Management and Service Delivery

We use your personal information to create and maintain your ctk11 account, authenticate your identity when you log in, process your deposits and withdrawals, settle your bets and credit winnings to your account, and provide customer support when you contact us. These activities are essential for delivering the core ctk11 service and are performed as part of our contractual obligations to you as a registered user.

2.2 Legal Compliance and Fraud Prevention

ctk11 uses your data to comply with anti-money laundering (AML) regulations, verify that you are 21 years of age or older, detect and prevent fraudulent activity including multi-accounting and bonus abuse, investigate suspicious betting patterns or collusion, and respond to legal requests from law enforcement or regulatory authorities. These uses are legally required or necessary to protect ctk11's legitimate business interests.

2.3 Platform Improvement and Analytics

We analyze aggregated and anonymized user data to understand which games and features are most popular, identify technical issues and optimize platform performance, develop new products and improve existing services, and understand user demographics and preferences. This analytics work helps us enhance the ctk11 experience for all Bangladesh users.

2.4 Marketing and Promotional Communications

With your consent, we may use your email address and mobile number to send you promotional offers including welcome bonuses and deposit match promotions, information about new games and features, cricket betting market updates for major tournaments like BPL and IPL, and responsible gaming reminders. You can opt out of promotional communications at any time by adjusting your account preferences or clicking the unsubscribe link in emails. Transactional communications (withdrawal confirmations, security alerts, terms updates) cannot be opted out of as they are essential for account operation.

2.5 Responsible Gaming and Player Protection

We use your gaming activity data to identify potential signs of problem gambling such as rapidly increasing bet sizes, unusually long gaming sessions, or frequent deposit patterns. We may proactively contact users who show concerning patterns to offer responsible gaming tools including deposit limits, self-exclusion options, and links to professional support resources. This use of data is part of our commitment to player safety and responsible gaming principles.

3. Data Storage and Security

3.1 Security Measures

ctk11 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure password hashing so that even ctk11 staff cannot view your actual password, firewalls and intrusion detection systems protecting our servers, regular security audits and vulnerability testing, and access controls limiting employee access to personal data on a need-to-know basis.

3.2 Data Storage Infrastructure

Your personal information is stored on secure servers located in facilities that maintain appropriate physical and technical safeguards. Database backups are created regularly and stored in encrypted format. While we take all reasonable precautions, no internet-based system can be completely secure. You are responsible for maintaining the security of your account credentials and should never share your password with anyone.

3.3 Payment Security

Financial transactions on ctk11 are processed through secure payment gateways operated by bKash, Nagad, Rocket, Upay, and participating Bangladesh banks. These third-party payment processors maintain their own security standards and data protection policies. ctk11 does not store your full payment card numbers or bank account passwords — we retain only limited transaction reference information needed for reconciliation and support purposes.

4. Sharing Your Information with Third Parties

4.1 Service Providers and Business Partners

ctk11 shares limited personal information with trusted third-party service providers who help us operate the platform, including payment processors (bKash, Nagad, Rocket, Upay, and banks) who handle deposits and withdrawals, game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) who deliver casino games and live dealer experiences, identity verification services that assist with KYC compliance, cloud hosting providers that maintain our server infrastructure, and customer support software providers. These third parties are contractually obligated to protect your data and may only use it for the specific services they provide to ctk11.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement agencies, regulatory authorities, or courts if legally required to do so, when necessary to comply with anti-money laundering or counter-terrorism financing investigations, to enforce our Terms & Conditions or protect ctk11's legal rights, or to protect the safety and security of ctk11 users or the public. We will provide the minimum information necessary to comply with legal obligations.

4.3 Business Transfers

In the event that ctk11 is acquired by or merges with another company, your personal information may be transferred to the new entity as part of the business transaction. You will be notified via email and platform notification if such a transfer occurs, and the acquiring entity will be required to honor this Privacy Policy unless you consent to a revised policy.

4.4 What We Do NOT Share

ctk11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share your betting history, gaming activity, or account balance information with external advertisers. We do not disclose your identity to other ctk11 users unless you explicitly choose to share information through platform features like chat or leaderboards.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit ctk11. They help us recognize your device on return visits, remember your login session, and understand how you use the platform. ctk11 uses both first-party cookies (set by ctk11 directly) and third-party cookies (set by our service providers like analytics tools and game providers).

5.2 Types of Cookies We Use

Essential cookies are strictly necessary for the platform to function, including session management cookies that keep you logged in, security cookies that detect fraudulent activity, and load balancing cookies that distribute traffic across servers. Performance cookies collect anonymous data about platform usage to help us identify and fix technical issues. Functional cookies remember your preferences such as language settings and game favorites. Marketing cookies (if you consent) track your activity to deliver relevant promotional offers.

5.3 Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive notifications before cookies are set. Be aware that disabling essential cookies will prevent you from using key ctk11 features including logging in and placing bets. If you delete cookies, you may need to reconfigure your preferences on your next visit.

6. Your Privacy Rights and Choices

6.1 Right to Access

You have the right to request a copy of the personal information ctk11 holds about you. This includes your account registration data, transaction history, gaming activity records, identity verification documents submitted, and any communications with our support team. To make a data access request, contact ctk11 support with your account details and we will provide a comprehensive data export within 30 days.

6.2 Right to Correction

If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. Some information such as your username and date of birth may be fixed once verified during KYC, but other details including your email address, mobile number, and mailing address can be updated through your account settings or by contacting support. ctk11 will process correction requests within 14 days.

6.3 Right to Deletion

You may request deletion of your ctk11 account and associated personal data. We will honor deletion requests subject to the following conditions: all pending bets must be settled, all pending withdrawals must be processed, your account must have a zero balance, and there must be no outstanding investigations into your account activity. We are required by anti-money laundering regulations to retain certain transaction records for a minimum period even after account deletion — see Section 7 for full details on retention periods.

6.4 Right to Restrict Processing

In certain circumstances, you have the right to request that we limit how we use your personal data. For example, if you believe data we hold is inaccurate, you may request that we restrict its use while we verify the accuracy. Restrictions may limit your ability to use certain platform features during the review period.

6.5 Right to Withdraw Consent

Where we rely on your consent to process personal data (primarily for marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the legality of any processing carried out before withdrawal. To withdraw marketing consent, adjust your communication preferences in your account settings or send a request to our support team.

6.6 Exercising Your Rights

To exercise any of the rights described above, contact ctk11 customer support via live chat or email. We will verify your identity before processing any privacy request to ensure we do not disclose or delete data belonging to the wrong person. We aim to respond to all privacy rights requests within 30 days. Complex or high-volume requests may take up to 60 days, and we will notify you if an extension is necessary.

7. Data Retention and Deletion

7.1 Active Account Data

While your ctk11 account is active, we retain all personal information and gaming activity records necessary to operate your account, provide customer support, and comply with our legal obligations. Active account data is reviewed periodically to ensure it remains accurate and relevant to our ongoing service relationship with you.

7.2 Post-Closure Retention

After your account is closed — whether voluntarily, through self-exclusion, or due to a terms violation — ctk11 retains certain categories of data for specified periods as required by law and for legitimate business purposes. Financial transaction records including deposits, withdrawals, and bet settlements are retained for a minimum of five years to comply with anti-money laundering regulations. Identity verification documents are retained for five years after account closure. Communications with customer support are retained for three years. Device and technical information logs are retained for 12 months after your last login.

7.3 Secure Deletion

When the applicable retention period expires, ctk11 securely deletes or anonymizes your personal data so that it can no longer be linked back to you. Secure deletion procedures ensure that data cannot be recovered from our systems. Some anonymized statistical data (such as aggregate game popularity metrics) may be retained indefinitely as it no longer constitutes personal information.

8. Children's Privacy and Age Verification

8.1 Minimum Age Requirement

ctk11 services are strictly for adults aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. Our registration process requires users to provide their date of birth, and we verify age as part of our KYC procedures. If we discover that an account has been registered by a person under 21, the account will be immediately closed, all funds will be forfeited, and any personal data collected will be deleted.

8.2 Parental Guidance

If you are a parent or guardian and believe that a minor in your household has registered a ctk11 account, please contact our support team immediately. We will investigate the matter promptly and take appropriate action including account closure and data deletion. We also recommend using parental control software to restrict access to online gaming websites on devices used by minors.

9. International Data Transfers

9.1 Data Processing Locations

To provide ctk11 services, your personal data may be processed by our service providers in countries other than Bangladesh. This includes our cloud hosting infrastructure, game providers such as Evolution Gaming and Pragmatic Play who operate live dealer studios in various countries, and payment processors who maintain global data centers. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information to a standard equivalent to the protections described in this Privacy Policy.

9.2 Transfer Safeguards

For international data transfers, ctk11 relies on contractual data protection agreements with our service providers that require them to maintain adequate security standards, process your data only as instructed by ctk11, notify us promptly in the event of a data breach, and delete or return your data when our service agreement ends. We do not transfer personal data to countries that lack adequate data protection frameworks without ensuring appropriate contractual protections are in place.

10. Changes to This Privacy Policy

ctk11 reserves the right to update or modify this Privacy Policy at any time. The "Last Updated" date at the top of this document reflects when the most recent changes were made. We will notify you of material changes to this policy via email or a prominent notice on the ctk11 platform at least 14 days before the changes take effect. Material changes include new categories of data collection, new purposes for using your data, or changes to your privacy rights.

For minor changes such as clarifications, corrections, or updates that do not materially affect your rights, we may update the policy without advance notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of ctk11 services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Information for Privacy Inquiries

If you have questions, concerns, or requests relating to this Privacy Policy or ctk11's handling of your personal data, please contact our privacy team through the following channels:

• Email: [email protected] — for privacy rights requests, data deletion inquiries, and general privacy questions
• Live Chat: Available 24/7 on all ctk11 pages — for immediate privacy questions and support
• Response Time: We aim to acknowledge all privacy inquiries within 48 hours and resolve them within 30 days

When contacting us about a privacy matter, please include your registered account username and a clear description of your request or concern. This helps us locate your data quickly and respond accurately. We will verify your identity before processing any request to access, correct, or delete your personal data.

ctk11 is committed to resolving privacy concerns fairly and transparently. If you are not satisfied with our response to a privacy inquiry, you have the right to escalate your concern to the appropriate data protection authority.